At Gangatraders.com, we strive to provide quality products and excellent service. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted only for damaged, defective, or incorrect items.
  • The return request must be made within 48 hours of receiving the order.
  • Items must be unused, in their original packaging, and include all tags or labels.

2. Non-Returnable Items

  • Perishable goods like food items and pickles cannot be returned.
  • Customized or special-order items are not eligible for returns.
  • Opened or used products cannot be returned.

3. Return Process

  • To initiate a return, email us at gangatraders.surya@gmail.com with your order number and reason for return.
  • Attach clear photos of the damaged or defective item.
  • Once approved, we will provide return instructions.

4. Refund Policy

  • Refunds are processed only for eligible returns.
  • Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
  • Shipping charges are non-refundable.

5. Exchanges

  • We do not offer direct exchanges. If you need a replacement, please return the item and place a new order.

6. Cancellations

  • Orders can be canceled only before they are shipped. Once shipped, cancellations are not allowed.

7. Late or Missing Refunds

  • If you haven’t received a refund, check with your bank or payment provider.
  • If there is an issue, contact us at gangatraders.surya@gmail.com.

For any queries related to returns and refunds, feel free to contact our support team.